Privacy policy

Welcome to Nexoria!

Protecting your business information is one of our top priorities. This Privacy Policy outlines how we manage the data we collect through our website and services, ensuring your data is secure and handled by data protection laws. You acknowledge and agree to our data handling practices as described by engaging with our website and using our services. If you have concerns, please discontinue use and contact us directly.

Data Utilisation

We collect and use your data to deliver, improve, and customise our services. Here’s how your data is utilised:

Delivering Services: We process the information provided to fulfil your service requests and meet contractual obligations.
Improving Services: Your feedback and usage data help us refine and enhance our service offerings to better suit your business needs.
Personalisation: We use collected data to customise your experience, ensuring content and recommendations are relevant to your business.

Security and Compliance

Protecting Data: We take extensive measures to safeguard your data from unauthorised access and breaches. This includes using advanced security technologies, such as encryption, to protect your information.
Legal Compliance: We may use or disclose your information to meet legal obligations or respond to lawful requests from regulatory authorities. This ensures compliance with relevant laws and regulations.
Research and Improvement: We analyse anonymized data to conduct research and continually improve our services. This helps us serve your business more effectively by refining features and optimising performance.

Third-Party Services

Service Providers: We may share your data with third-party vendors that help deliver our services, such as IT support, cloud storage, or payment processing. These vendors are required to handle your data confidentially and securely.
Business Transactions: Your data may be part of a business change such as a merger, acquisition, or sale. We will ensure your information remains protected under our privacy standards throughout the process.

Data Collection Methods

We collect your data through various channels, including:
Forms: Information provided by you directly through forms or requests.
Cookies: Data collected automatically through cookies when you interact with our website.
Analytical Tools: Data gathered through analytics to understand usage patterns and enhance our services. We are committed to collecting and protecting only what is necessary with rigorous security measures.

How We Use User Data

At Nexoria, we utilise user data to deliver superior IT services and ensure a seamless experience for our clients. Below is a breakdown of how we use your data:

Delivering Our Services

Service Fulfilment: We use your data to provide IT solutions, process orders, manage agreements, and deliver the services you have requested.
Operational Support: Your information is essential to maintaining and supporting our IT infrastructure, ensuring it meets performance standards.

Enhancing Service Quality

Service Improvement: By analysing feedback and usage patterns, we can identify areas for improvement and refine our offerings. Personalised Experience: We tailor recommendations and optimise our services based on the data collected to align with your specific business needs.

Communication and Assistance

Client Support: Your contact details allow us to provide timely customer support, address inquiries, and offer technical assistance when necessary.
Updates and Notifications: We may send you essential updates regarding service changes, new features, or any developments that could benefit your business.

Security and Compliance

Security Measures: We use your data to monitor the security of our systems, detect unauthorised access, and prevent potential threats.
Regulatory Compliance: We may utilise your data to ensure compliance with industry standards and regulations and respond to legal inquiries.

Research and Development

Analytics and Research: We analyse anonymized and aggregated data to gain insights into usage trends and improve our services through data-driven decisions.

Data Retention

At Nexoria, we are committed to handling your data responsibly in compliance with applicable data protection laws. Our data retention practices are designed to keep your information only for as long as necessary to fulfil its intended purpose. Below is an overview of how we manage data retention:

Retention Time

Service Provision: We retain personal data for the time necessary to deliver and support your requested IT services. This includes maintaining service agreements, processing transactions, and resolving service-related issues.
Legal and Compliance Requirements: In some cases, we may need to retain data for an extended period to comply with legal, regulatory, and contractual obligations. This ensures that we meet our legal responsibilities and maintain adherence to industry standards.

Data Deletion and Anonymization

End of Service: When using our services ends, we take steps to delete or anonymize your data securely. This minimises potential risks associated with prolonged data retention and ensures the protection of your privacy.
Anonymization: In certain situations, we may anonymize data instead of deleting it. Anonymized data cannot be traced back to individual users and may be used for analytics and improving our services.

Data Review

Periodic Review: We regularly review the data we hold to ensure it is still relevant and necessary for its intended purpose. Any data no longer required or exceeded its retention period is securely deleted or anonymized.
Data Minimization: In accordance with the principle of data minimization, we retain only information necessary to achieve specific goals and discard data that is no longer required.

Secure Disposal

Deletion Procedures: When it’s time to delete data, we use secure methods to ensure complete and irreversible removal from our systems. We follow industry best practices for data destruction to prevent unauthorised access or recovery.
Ongoing Security: Throughout the data retention period and deletion process, we implement robust security measures to protect your data from unauthorised access and potential breaches.

Data Protection Practices

At Nexoria, protecting your data is our top priority. We implement comprehensive security measures and protocols to safeguard your information against unauthorised access, breaches, and misuse. Below is an outline of the robust strategies we employ to ensure the security of your data:

Security Protocols

Encryption: We use cutting-edge encryption technologies to secure data in transit and at rest. This ensures that your information is protected, whether transmitted online or stored within our systems.
Firewalls and Intrusion Detection: Our network is secured with advanced firewalls and intrusion detection systems to monitor and prevent unauthorised access. These systems are crucial in defending against cyber threats and ensuring the integrity of your data.

Access Controls

Role-Based Access: We apply role-based access controls to restrict only data access to authorised personnel. Team members and partners have access only to the data required for their specific roles, reducing the likelihood of unauthorised exposure.
Authentication: Strong authentication practices, including multi-factor authentication (MFA), are in place to verify the identity of anyone accessing our systems. This added layer of protection helps prevent unauthorised access.

Data Handling Procedures

Data Minimization: We collect only the data necessary for specific purposes and limit access accordingly. Minimising data collection reduces the risk of unnecessary or excessive data exposure.
Secure Storage: Our storage systems comply with stringent security standards, including robust physical security for data centres and secure digital storage protocols, ensuring your data remains safe.

Regular Security Audits

Vulnerability Assessments: We perform regular security audits and vulnerability assessments to detect and resolve potential system weaknesses. These assessments enable us to stay ahead of emerging threats and continuously fortify our defences.
Compliance Checks: We regularly review data protection strategies to ensure compliance with relevant regulations and industry standards. This ensures our security measures remain up-to-date and legally compliant.

Incident Response

Incident Management: In the event of a data breach or security incident, we have predefined incident response protocols designed to mitigate the impact swiftly. This includes notifying affected parties and taking corrective actions to prevent future occurrences.
Continuous Improvement: We continually update and improve our data protection measures based on lessons learned from incidents and evolving security challenges. This proactive stance helps us maintain a high level of security.

Employee Training

Awareness Programs: We provide ongoing training and awareness initiatives to educate employees on data protection and cybersecurity best practices. Ensuring staff are informed about their responsibilities is key to protecting customer data.

Third-Party Security

Vendor Management: We carefully vet and monitor all third-party service providers that handle data on our behalf. These vendors must adhere to our data protection standards and sign confidentiality agreements to secure your data.

Secure Data Transmission

Secure Communication Channels: All data transmitted over the internet is protected using secure communication protocols such as HTTPS. This encryption safeguards sensitive information during online interactions.

User Rights

At Nexoria, we are dedicated to respecting and safeguarding your rights concerning your data. In compliance with applicable data protection laws, we offer the following rights to our users:

Right to Access

Request Information: You have the right to request access to the personal data we hold about you. This includes details about the data we collect, how it is used, and with whom it is shared.
Obtain a Copy: You can request a copy of your data in a structured, commonly used, and machine-readable format, enabling you to review and verify the information we have.

Right to Rectification

Correct Inaccuracies: If any personal data we hold about you is inaccurate or incomplete, you can request its correction or update. Timely Updates: We will promptly correct any inaccurate data to ensure your information remains up-to-date and accurate.

Right to Erasure

Request Deletion: You have the right to request the deletion of your data under certain conditions, such as when the data is no longer necessary for the purpose it was collected or if you withdraw your consent.
Limitations: We may need to retain specific data due to legal or contractual obligations, even if you request deletion.

Right to Restrict Processing

Limit Use: You have the right to request the restriction of the processing of your personal data in certain situations. We will continue to store your data but cease processing it unless legally required to do so.
Processing Restrictions: This right applies if you contest the accuracy of your data, if processing is unlawful, or if you object to processing based on legitimate interests.

Right to Data Portability

Transfer Data: You can request that your personal data be transferred to another organisation or to you directly in a structured, commonly used, and machine-readable format.
Ease of Transfer: This right allows you to move, copy, or transfer your data, giving you greater control over your personal information.

Right to Object

Object to Processing: You have the right to object to processing your personal data for reasons based on legitimate interests or for direct marketing purposes.
Review and Response: We will review your objection and assess whether we have legitimate grounds to continue processing your data or whether we need to stop processing.

Right to Withdraw Consent

Revoke Consent: If we process your data based on your consent, you can withdraw that consent at any time. This will not affect the legality of data processing conducted before the withdrawal.
Ease of Withdrawal: You can withdraw your consent by contacting us using the methods outlined in our Privacy Policy.

Right to Lodge a Complaint

Regulatory Authority: If you believe we are not handling your data in compliance with data protection laws, you can file a complaint with the relevant data protection authority.
Contact Information: The relevant authority's official website has information, or you can contact us for assistance.

Exercising Your Rights

To exercise these rights, please contact us at info@nexoria.ai. We will respond to your request promptly and in compliance with applicable data protection laws. To ensure a timely response, please provide sufficient information to verify your identity and specify the nature of your request. Nexoria is committed to upholding your data rights and ensuring that you have full control over your personal information. Updates to This Policy At Nexoria, we are committed to ensuring the accuracy and relevance of our Privacy Policy. We regularly review and update this policy to reflect our current practices, legal obligations, and any changes in data protection laws.

Regular Reviews

Ongoing Updates: We regularly review our Privacy Policy to ensure it aligns with evolving data protection regulations, technological advancements, and business operations.
Policy Adjustments: Changes may be implemented to comply with new legal requirements, address technological developments, or enhance our data protection procedures.

Notification of Changes

Communication: We will notify you by posting the updated policy on our website when significant changes are made. The revised version will indicate the date of the most recent update.
User Awareness: We encourage you to periodically review this policy to stay informed about how we protect and manage your personal data.

Your Responsibility

Informed Consent: By continuing to use our website and services after changes to the Privacy Policy, you acknowledge and accept the updated terms.
Review Practice: We recommend that you regularly check this policy to ensure you are aware of any modifications and understand how they may impact your data.

Nexoria remains committed to safeguarding your privacy and ensuring transparency in how we handle your personal information.

Contact Information

For any inquiries regarding this Privacy Policy or to request permission to use any content, please contact us: